Return, Refund & Cancellation Policy
At Nialabs, we’re committed to providing you with a seamless and reliable shopping experience.
While we ensure all products go through strict quality checks before dispatch, we also understand that issues can occasionally occur.
This policy explains our process for returns, cancellations, and refunds for both domestic (India) and international customers.
Return Policy
Damaged or Non-Functional Products
If you receive a product that is damaged, defective, or non-functional, you can raise a return request within 7 days of delivery through our Customer Service or RMA (Return Merchandise Authorization) portal.
Our support team will review your request and provide a suitable resolution, such as replacement, repair, or component exchange.
Return Shipping
Domestic Customers (India):
Customers are required to send the product back to our Nialabs warehouse in India at their own cost.
In some cases, we may arrange pickup from your location if feasible through our logistics partner.
International Customers:
All international customers must ship the product to our India warehouse at their own expense.
Pickup services may be arranged only in rare, feasible cases, depending on location and logistics availability.
Change of Mind
We do not accept returns for products that are in good condition and working properly if the customer simply changes their mind after purchase.
Products with Quality or Warranty Issues
All Nialabs products are covered under warranty against manufacturing or material defects.
If a valid claim is raised within the warranty period, we will offer one of the following solutions:
- Product Exchange
- Repair Service
- Replacement Components
Shipping costs for warranty claims will be covered by Nialabs only if the customer has opted for an extended on-site warranty.
Cancellation Policy
- Orders can be cancelled for a full refund at any time before shipping.
- Orders cancelled within 12 hours of payment confirmation are eligible for a 100% refund.
- Orders cancelled after production begins but before shipping will incur a 50% deduction from the product price.
- Orders that have already been shipped cannot be cancelled.
Refund Policy
- Refunds are issued for approximately 95% of the product price if the returned product is received in its original condition, with original packaging and invoice.
- Shipping charges are non-refundable.
- The 5% deduction covers payment gateway fees and double logistics charges in case of non-acceptance or return.
- Refunds are processed using the same payment method used at the time of purchase.
- Once approved, the refund will reflect within 7 business days.
Note:
Our refund structure is designed to maintain transparent pricing while ensuring minimal profit margins. We focus on providing the best prices to customers, and deductions during refunds help us offset operational and logistics costs fairly.
How to Initiate a Return or Refund
To initiate a return, replacement, or refund:
- Contact our Customer Support at [support@nialabs.in] with your Order ID and Issue Description.
- Our team will verify the claim and provide an RMA number or further instructions.
- Ship the item to the address provided by our support team.
- Once received and inspected, we will notify you regarding the status of your refund or replacement.
Important Notes
- Returns will not be accepted without prior approval or an RMA number.
- Products returned without original packaging or invoice may be rejected.
- Refunds or replacements may be delayed if returned products are found to be tampered with or physically damaged.
- Nialabs reserves the right to amend this policy from time to time without prior notice.
Why Choose Nialabs?
- Transparent return and refund process
- Genuine warranty and quality assurance
- Dedicated customer support
- Competitive pricing with minimal margins
For Assistance
For any return, cancellation, or refund queries, please contact us.
